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Grievance Policy

Last Updated : 01-Jan-2025

1. Introduction

 

Intliri Academy is committed to providing a high-quality learning experience to all our students. However, we understand that issues may arise, and we have established this Grievance Policy to ensure a fair, transparent, and timely resolution of complaints. This policy outlines the process for students to raise concerns related to our online trading courses, website services, and customer support.

 

2. Scope of the Policy

 

This policy applies to all students and users who:

  • Face technical issues related to course access, login problems, or video playback errors.

  • Experience payment-related concerns, such as failed transactions, double charges, or refund requests.

  • Have complaints regarding course content, delivery, or overall learning experience.

  • Have concerns about customer service response times or resolution delays.

  • Need to escalate a grievance that remains unresolved within the defined timelines.

 

3. How to Raise a Complaint?

 

Students can submit a grievance through any of the following channels:

  1. Email Support: Send an email to contact@intliri.com with details of the complaint.

  2. Phone Call or WhatsApp: Contact our grievance support at +91 8483829386 (available on WhatsApp as well).

  3. Complaints Form: Fill out the dedicated complaints form available on our website [Insert URL].

 

4. Acknowledgment & Response Time

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  • Complaint Confirmation: We acknowledge all grievances within 48 hours of receipt.

  • Resolution Timeline: A resolution will be provided within 14 days from the date of acknowledgment.

 

5. Escalation Process

 

If a grievance is not satisfactorily resolved within the stated time frame, users can escalate their complaint to:
📧 Escalation Email: sachin@intliri.com

 

6. Refund & Cancellation Policy

 

We offer a flexible refund policy to ensure fairness while maintaining the integrity of our digital courses.

  • Refund Eligibility:

    • Refunds are allowed only within 7 days from the date of registration.

    • The user must not have moved beyond Module 2 of the course.

  • Non-Refundable Cases:

    • If a student has accessed Module 3 or beyond, they are no longer eligible for a refund.

    • Since this is a digital product, refunds are generally not applicable, but we make exceptions based on the above conditions.

 

7. Grievance Officer Details

 

For compliance and further grievance redressal, our Grievance Officer is:

 

👤 Name: Sachin Naik
📧 Email: sachin@intliri.com
📍 Address: 8 Ayur Mall, Amravati, 444606

 

8. Compliance with Regulations

 

This policy is in accordance with the Information Technology Act, 2000, and other applicable laws. Intliri Academy ensures that all grievances are handled with fairness and confidentiality.

 

9. Amendments to the Policy

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Intliri Academy reserves the right to update this policy as needed. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

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